|
BOOKING A JUMP:
Simply secure your booking by making a
deposit which can be done using a credit card by telephone
or over the net. We recommend that you try and get the
earliest available time slot that is available on the day of
your choice at the time you make your booking. By
securing the earliest time slot you will maximise your
chance of getting the jump done in the event of delays
caused by weather etc.
Clients must be aware of the Restrictions
that apply to each jump, which are listed on the General
Info page of this site.
WAITLISTING
BOOKINGS:
The Academy is available 7 days a week but
relies on a sufficient number of bookings to ensure jumping
goes ahead on any given day. Clients booking ahead for
days that cannot be confirmed, due to lack of numbers, can
"Waitlist" their preference with a deposit.
The Academy will endeavour to encourage other
booking enquiries to choose days that already have
Waitlisted clients and help ensure the minimum number of
bookings for a days jumping is achieved.
All Waitlisted clients must confirm the
status of their booking by contacting the Academy 24hrs in
advance.
Unless stipulated otherwise at the time of
booking, all Waitlisted bookings that fail to be confirmed
will be moved to another date selected by the client and may
be Waitlisted again.
CONFIRMED BOOKINGS:
All confirmed bookings must contact the
Academy just prior to departing for the dropzone and speak
directly with a duty staff member to establish if any delays
are affecting a days operations. Regardless of local
weather conditions at a clients point of departure the
conditions can be completely different at the dropzone which
might delay the days scheduling.
All clients must be prepared to be on hold
for up to 3 hours before any form of rescheduling will be
considered to avoid the terms and conditions outlined in our
Cancellation Policy.
DEPOSITS:
Minimum of AU$50 - Non refundable
Deposits are a clients commitment to honour a
booking.
GIFT VOUCHERS / CERTIFICATES:
These are available for all of the services
offered by the Academy or for any monetary amount and will
generally have additional stipulated conditions attached
which must be read in conjunction with conditions determined
on this page, including a cooling down period in which
clients may change their mind.
Vouchers/Certificates are valid for a period
of 12 months from the date of issue and then become void.
Vouchers may be transferred to any of the services
offered by the Academy.
The Academy accepts no liability in the event
of lost or stolen Vouchers / Certificates.
CANCELLATION
POLICY:
48 hours notice of cancellation or
rescheduling must be given by a client or the clients agent
to avoid penalty. At the discretion of the Academy any
or all monies will be forfeit.
Gift vouchers/certificates will be deemed
void if cancelled without 48 hours notice and are not
refundable.
To avoid penalty, cancellation or
rescheduling due to adverse weather conditions or for any
reason will be at the discretion of the Academy.
REFUNDS:
Unless specific conditions are established at
the time of booking refunds will not include the deposit
amount or an amount for any part of a service provided by
the Academy to a client.
Refunds on Gift vouchers/Certificates will
incur an admin fee generally stipulated on that document.
OPERATIONAL CRITERIA:
Skydiving operations are governed by the
Australian Parachute Federation Operational Regulations and
are affected by many other factors including weather.
Considerations may mean location preferences may not be
available on any given day.
The Academy reserves the right to determine
if operations can go ahead based on our assessment of a
clients ability and physical capability, at any given time or location
without repercussion.
Parachute / Skydiving operations are perceived as dangerous
by most people in the general community but we will
endeavour to minimise this risk and uphold our excellent
record by continuing to apply sound policies to our
operations.
YOUR SAFETY IS OUR CONCERN WHICH WE WILL NOT
JEOPARDISE BY PLACING COMMERCIAL GAIN BEFORE ANY OF OUR
SOUND POLICIES THAT HAVE BEEN ESTABLISHED SINCE 1987.
| 
